Guide: Get started with your new charger

Set up the Monta app

1. Download the Monta app from the App Store or Google Play.
2. Open the app, select your country, and register using your phone number. Accept the terms and conditions and click Continue. Enter the verification code you receive via SMS, then close the app.
3. Open qr.monta.com/nrgi on your phone by clicking the link or typing it into your browser. When the page opens, click Open App at the bottom.
4. Connect your charging box by scanning the QR code or manually entering the charger ID. You’ll find the charger ID directly on the charging box or on its packaging. It consists of 3 letters and 6 digits (e.g., ZAP034337).
5. Keep the default charging power at 11 kWh. Name your charge point and enter your address.
6. Skip the fields “Operator internal note” and “Which team should the charger be added to” by clicking Continue.
7. You can now adjust the max current and electrical grid type. Accept the terms and conditions and click Continue. You will now be redirected to Zaptec’s site.
8. Select I don’t have a login and enter the charger ID again, then click Continue.
9. You’ll land on the OCPP URL Configuration page. Simply click Yes, connect the charger.
10. The Monta app will now attempt to connect to your charger. If it fails, click Try Again. If it fails more than three times, call NRGi at +45 7027 5060.
11. Your charger is now set up in the Monta app and will appear as active under Chargers (the lightning icon in the bottom). You can now start charging your car using the app.

Contact

If you have any questions regarding your charging solution, please call our support team on +45 7027 5060 Mon-Fri, 8 A.M. to 6 P.M.